Return Policy

RETURN POLICY

  1. We have a generous 2 day no-questions-asked return policy. If you are unsatisfied with your purchase for any reason, you can get it exchanged.
  2. Please initiate returns by Email/Whatsapp us at support@vastravaibhav.com
  3. For International returns, the customer is responsible for sending the product back to our store in India. 
  4. For returns within India, We will arrange for a courier to pick up the merchandise from your home. In rare cases that our courier cannot pickup from your address, the customer will be responsible for shipping the product to our warehouse.
  5. Return/ Exchange charges may apply on a case-to-case basis.

Please note that the following for return or exchange:

  • We accept return or exchange request only if the product received is incorrect or damaged. The return/exchange window remains open for 2 days from the date of delivery.
  • The items should be unused and unwashed for hygiene reasons.
  • The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
  • Customized products cannot be returned or exchanged.
  • We only accepts Return / Exchanges, We do not refund.
  • Return/Exchange requests that are not raised within the return period (refer product page) will not be accepted.
  • Return request raised after 2-days of receiving the products.

 

CANCELLATION POLICY

  • In the event of product unavailability due to quality or stock issues, we will promptly communicate with you via Email/Whatsapp to provide suitable alternatives or refund options.

FAQ's

Transit Risk

We ship all parcels as fully insured at no extra cost to customers. In the rare event that the courier company fails to deliver, you do not suffer any loss, as the in-transit risk is borne by us. However, please note that we will not be responsible for lost or stolen packages or any damages to the package after being left at the customer's address by the postal/courier agency.

Address Change Requests

Once an order is registered, alterations cannot be made. However, address change requests may be accommodated within 24 hours of placing the order. Please email us your change request, and we will do our best to accommodate it.

 

Billing Address and Shipping Address

The billing address is the address where a customer receives bills from their credit card company, while the shipping address is the location where the customer wants their shipment to be delivered.

What about lost shipments?

Please note that Vastra Vaibhav is not responsible for shipments lost on transit. We use top tier shipping companies including DHL, FedEx, UPS, Aramex, Delhivery, DTDC and BlueDart to ensure reliable and fast deliveries worldwide.

For any further inquiries or assistance regarding our shipping policies, please feel free to contact us.